TELUS International Philippines opens TELUS Iloilo City,first site outside Metro
Manila
“We are
thrilled to launch our milestone delivery center in
Iloilo City, our first-ever TELUS International Philippines location outside of
Metro Manila. The IT and customer experience
business scene is booming in Iloilo and we want to be part of its growth as we
provide more employment opportunities for residents
in Iloilo and surrounding cities. We look forward to
building a strong team of professionals who will provide exceptional support to
our growing list of clients in the areas of digital customer care, IT, and
technical support,” said Jonabee Catura, TELUS Iloilo City Site Lead.
TELUS
International
Philippines is a leading Philippines-based provider
of digitally-enabled customer experience and business solutions for companies within the technology and games,
communications and media, eCommerce and fintech, travel and hospitality,
healthcare, and other exciting sectors.
The TELUS
Iloilo City world-class workplace is designed to celebrate Ilonggo culture, taking design inspiration from Iloilo’s rich
heritage, famous landmarks, treasured historical buildings, the region’s
natural scenery and even local cuisine. The new site’s design features colorful
murals by local artists that were created to inspire team productivity through
striking Ilonggo creativity.
“Our new
TELUS Iloilo City delivery center was a uniquely exciting project to design and
conceptualize. Knowing how the office becomes a second home to our team
members, it was important that the design of our new workplace reflects the
amazing culture of our host city, the work culture that we encourage at TELUS
International Philippines, as well as our values as a company. The unique
experience of working at TELUS Iloilo City is something we
want each member of our team to feel,” explained Pia Zapata, TELUS
International Philippines Facilities Director.
The new
workplace is thoughtfully designed to encourage collaboration and creativity,
from the site’s workstations to the themed meeting and training rooms, to
collaboration areas and the site’s cafeteria. The work of local artists adorns
TELUS Iloilo City’s themed meeting rooms, where murals of local artistic
landmarks and scenery add to the energy of the collaboration spaces where team
members and clients come together.
At the
elevator lobby on Level 14, visitors will find designs that depict a mix of modern and
natural textures, giving onlookers and visitors a
coastal feel within the office. Reflective ceiling
elements were inspired by bubbles with accent colors of the corals.
The
reception and waiting area will surprise visitors with a 3D map of Southeast
Asia, highlighting the Philippines and portraying the story of Maragtas, which
features the history of Panay coming from the first inhabitants and Bornean
immigrants.
The whole
office makes use of local materials such as rattan and ‘solihiya’ to imbibe
that truly local culture of Iloilo as a province. From the reception and
waiting area of Level 15, visitors are able to see vibrant hues of violet and purple to illustrate the spirited people of Iloilo,
adding to that is the reclaimed wood and
terrazzo stone features that give the space a more modern industrial appeal.
Wall mural created by local artist
Collaboration areas
Collaboration
areas, meeting rooms, focus rooms, and boardrooms across all three floors
occupied by TELUS Iloilo City are inspired by the details of historical
architectural sights of the province, handicrafts and fabric designs, local
crafts, as well as local attractions of the province.
Another signature TELUS
International touch in this latest delivery center are the unique and
Instagram-worthy themed meeting rooms. Meetings are always inspiring and fun
when they take place in skateboarding, wall-climbing, biking, or surfing themed
meeting rooms. TELUS Iloilo also has meeting rooms that transport team members
to the wetlands of Iloilo, Islas de Gigantes, Camina Balay nga Bato, and the
Balbagon Islands.
The view
from the office windows includes sights and landmarks distinct to Iloilo, including
Jaro Cathedral and Belfry, Iloilo River Esplanade, and Balaan Bukid (Holy
Mountain Shrine) in Guimaras Island.
The fun,
thoughtful and inclusive work environment is a fitting backdrop not just to the
flurry of daily activity that takes place at TELUS International Philippines’
latest delivery
center, but also for the training and growth programs
that are part of the team’s professional and personal development.
Safety and health
considerations are just as important as the inspiring aesthetics and collaborative
environment at TELUS Iloilo City. Local and international safety protocols such
as physical distancing, regular deep facilities cleaning, and the wearing of
personal protective equipment are strictly enforced and followed. Additional
safety measures are also implemented to keep team members safe and well,
including ensuring all team members have access to a free COVID-19 vaccine as
well as free shuttle services with physical barriers between passengers and
reduced passenger capacity to enable physical distancing.
“We are
happy to bring our caring culture to Iloilo and provide employment
opportunities to more Filipinos in this city,” Catura added.
A company that promotes diversity and
inclusion
“We are
committed to the professional and personal development of each member of our
team across our company.
With the expansion of our operations to Iloilo, our
growing team in this city will come to adopt our
caring, diverse, and inclusive culture that our company has been known to
support and promote.” said Rajiv M.Dhand, TELUS International Regional Vice
President for APAC.
TELUS
International
Philippines created team
member resource
groups that support over 4,000 members by offering mentoring, networking, peer
support, volunteering, and coaching opportunities to team members.
As
diversity and inclusion have always been celebrated at TELUS International
Philippines, both within team operations and in the communities they live,
work, and serve, the team member resource group network includes Spectrum, TIP’s resource group for lesbian, gay, bisexual,
transgender, two-spirited, queer and allied (LGBTQIA) team members; Connections, a women’s network that
champions the needs and interests of women while supporting their personal and
professional development; and MOSAIC,
a multicultural team member resource group that supports team members from
across the globe working and living in the Philippines.
TELUS
International Philippines has a team of over 18,000
and maintains seven delivery centers across
Metro Manila and Iloilo City, which support digital customer experience and IT services for some of the world’s top brands.
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About TELUS International Philippines
TELUS
International Philippines, Inc. is a leading Philippines-based provider of
digitally-enabled customer experience and business solutions and is a proud
member of the TELUS International family. Today, TELUS International
Philippines has a team of over 18,000-strong, and maintains six sites
strategically located throughout Metro Manila, and a seventh site in Iloilo,
all of which support customer experience and digital IT services for some of
the world’s top brands.
About TELUS International
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.
